Terms of Service

Last updated: 8/4/2025

1. Agreement to Terms

By accessing and using the services of Insulation Survey Centre Ltd ("Company", "we", "our", or "us"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, then you may not access our services.

Company Details:
Insulation Survey Centre Ltd
Company Number: 16624726
Registered Office: 126 East Ferry Road, Canary Wharf, London, E14 9FP, United Kingdom

2. Description of Services

We provide free property insulation survey services across the UK, including:

  • Property insulation assessments
  • Energy efficiency evaluations
  • Recommendations for insulation improvements
  • Referrals to approved insulation providers
  • Information about government grants and funding

3. Free Survey Service

Our survey service is provided free of charge with no obligation to proceed with any recommendations. The survey is for assessment purposes only and does not constitute a guarantee of grant eligibility or specific outcomes.

4. User Responsibilities

You agree to:

  • Provide accurate and complete information
  • Allow reasonable access to your property for surveys
  • Use our services for lawful purposes only
  • Not interfere with the proper functioning of our website
  • Respect the intellectual property rights of the Company

5. Referral Service

We act as an independent referral service. We are not responsible for the quality, performance, or outcomes of work carried out by third-party insulation providers. Any contracts for insulation work are between you and the provider directly.

6. Government Grants

Information about government grants (including Eco4) is provided for guidance only. Grant eligibility is determined by government criteria and approved providers. We cannot guarantee grant approval or specific funding amounts.

7. Limitation of Liability

To the fullest extent permitted by law, Insulation Survey Centre Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

8. Intellectual Property

The website and its original content, features, and functionality are owned by Insulation Survey Centre Ltd and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

9. Termination

We may terminate or suspend your access to our services immediately, without prior notice, for any reason whatsoever, including without limitation if you breach the Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on this page with an updated effective date.

12. Contact Information

If you have any questions about these Terms, please contact us at:
Email: info@insulationsurvey.co.uk
Address: 126 East Ferry Road, Canary Wharf, London, E14 9FP, United Kingdom