1. Introduction
Insulation Survey Centre Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Company Details:
Insulation Survey Centre Ltd
Company Number: 16624726
Registered Office: 126 East Ferry Road, Canary Wharf, London, E14 9FP, United Kingdom
2. Information We Collect
Personal Information
We may collect the following personal information:
- Name and contact details (email, phone number, address)
- Property information and postcode
- Survey preferences and requirements
- Communication preferences
- Any additional information you provide in forms or communications
Technical Information
- IP address and browser information
- Website usage data and analytics
- Cookies and similar tracking technologies
- Device information and operating system
3. How We Use Your Information
We use your information for the following purposes:
- To provide and arrange insulation survey services
- To communicate with you about your survey and recommendations
- To connect you with appropriate insulation providers
- To assess eligibility for government grants (Eco4)
- To improve our website and services
- To comply with legal obligations
- To send marketing communications (with your consent)
4. Legal Basis for Processing
We process your personal data under the following legal bases:
- Consent: When you provide explicit consent for marketing communications
- Contract: To fulfill our service obligations to you
- Legitimate Interest: To improve our services and website functionality
- Legal Obligation: To comply with applicable laws and regulations
5. Information Sharing
We may share your information with:
- Approved insulation providers and contractors
- Government agencies for grant eligibility assessment
- Service providers who assist in our operations
- Legal authorities when required by law
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically, we retain data for:
- Survey records: 7 years
- Marketing communications: Until you unsubscribe
- Website analytics: 26 months
7. Your Rights
Under UK GDPR, you have the following rights:
- Right to access your personal data
- Right to rectify inaccurate data
- Right to erase your data
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
To exercise these rights, please contact us at info@insulationsurvey.co.uk
8. Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: info@insulationsurvey.co.uk
Address: 126 East Ferry Road, Canary Wharf, London, E14 9FP, United Kingdom